Systems Management

Quality/Level of Service

FDOT's Quality/Level of Service (Q/LOS) Handbook is intended to be used by engineers, planners, and decision makers in the development and review of roadway capacity and quality/level of service for planning-level analysis.

It is the Department’s intent to plan, design and operate the State Highway System at an acceptable level of service for the traveling public. The Department has adopted Level of Service targets for the State Highway System during peak travel hours.

Resources:

For further information contact Thuraia Sully at (850) 414-4725.

Contact Information by District

District	Counties	Contact
1	Charlotte, Collier, De Soto, Glades, Hardee, Hendry, Highlands, Lee, Manatee, Okeechobee, Polk, and Sarasota	Elias Bowne [email protected]
2	Alachua, Baker, Bradford, Clay, Columbia, Dixie, Duval, Gilchrist, Hamilton, Lafayette, Levy, Madison, Nassau, Putnam, St. Johns, Suwannee, Taylor, and Union	Derek Dixon [email protected]
3	Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Okaloosa, Santa Rosa, Wakulla, Walton, and Washington	Jared Kirkland [email protected] Olen Pettis [email protected]
4	Broward, Indian River, Martin, Palm Beach, and St. Lucie	Chon Wong [email protected]
5	Brevard, Flagler, Lake, Marion, Orange, Osceola, Seminole, Sumter, and Volusia	Jason Learned [email protected]
6	Miami-Dade and Monroe	Ana M. Calleja [email protected]
7	Citrus, Hernando, Hillsborough, Pasco, and Pinellas	Waddah Farah [email protected]
TP	Florida's Turnpike	Kim Samson [email protected]