Information Technology
Hours of Availability
Office of Information Technology (OIT) has established scheduled Hours of Availability for OIT applications and services. These are the times that OIT will ensure the availability of these resources for our FDOT customers.
Although OIT strives to provide continuous service, systems do require occasional maintenance. OIT will always schedule maintenance outside the Hours of Availability unless circumstances require immediate attention. This means some systems and services may occasionally be unavailable during intervals outside the scheduled Hours of Availability.
If an emergency requires disrupting systems or services during the scheduled Hours of Availability, appropriate notices will be sent to our Florida Department of Transportation Customers.
All times are Eastern Time (GMT -05:00)
Outside of normal FDOT operating hours (8am-5pm), you can contact the FDOT Service Desk by calling (866) 955-4357
FDOT Standard Hours of Availability | Monday - Friday | Saturday | Sunday | |
|---|---|---|---|---|
| APPLICATIONS DEPENDENT ON THE MAINFRAME (FM, CITS, Trns*port, etc.) | Available CICS Online | 6:00am-9:00pm | 6:00am-7:00pm | Noon-8:00pm1 |
| Available Batch | 1:00am-11:59pm (online will have priority when online available) | 1:00am-7:00pm (online will have priority when online available) | Noon-11:59pm (online will have priority when online available) | |
| Maintenance | Midnight-1:00am 1:00am-6:00am* | Midnight-1:00am 1:00am-6:00am* 7:00pm-11:59pm | Midnight-Noon 8:00pm-11:59pm* | |
| EMAIL and Network (Exchange, Enterprise Vault) | Available | 6:00am-11:59pm | 6:00am-7:00pm | Noon-8:00pm |
| Maintenance | Midnight-6:00am* 9:00pm-11:59pm* | Midnight-6:00am* 7:00pm-11:59pm* | Midnight-Noon 8:00pm-11:59pm* | |
| APPLICATIONS NOT DEPENDENT ON THE MAINFRAME (Internet and intranet access to application databases for ad hoc reporting) | Available | 6:00am-11:59pm | 6:00am-7:00pm | Noon-8:00pm |
| Maintenance | Midnight-1:00am 1:00am-6:00am* | Midnight-1:00am 1:00am-6:00am* 7:00pm-11:59pm | Midnight-Noon 8:00pm-11:59pm* | |
1 denotes Production CICS hours currently start Sunday at 8:00 AM as a business exception
* denotes a window for backups, server recycles, and prearranged maintenance as the exception