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New Reporting Requirements – Receiving and Investigating Reports of Adverse Incidents in Paratransit Services
During the 2024 Legislative session, Section 427.021, F.S. was introduced, requiring transportation service providers contracting with local governments to establish procedures for receiving, investigating, and reporting adverse incidents involving individuals with disabilities. These reports must be submitted quarterly to the Commission for the Transportation Disadvantaged.
At its December 11, 2024, meeting, the Commission approved the Model Procedures for Reporting Adverse Incidents in Paratransit Services and the Adverse Incident Report Form. Providers are encouraged to integrate these procedures into their existing practices and clarify any undefined terms in their policies.