FDOT Enterprise Correspondence Tracking System
Frequently Asked Questions
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What option (tile) should I use to submit my request?
General Inquiries: Used to submit a question or report an issue.
The Florida Department of Transportation is committed to handling requests for information and general inquiries as quickly and efficiently as possible. Requests can be made using various methods, including a submission through this online portal.
Record Requests: Used to request a public record.
The Florida Department of Transportation is committed to handling requests to review or copy public records as quickly and efficiently as possible. Requests for public records can be made using various methods, including a submission through this online portal. For additional information on alternate methods for submission, please visit Public Records Home Page.
How can I find out about current and future Roadway Studies/Project Development and Engineering studies (PD&E) in my area?
To learn more about the major active and future PD&E studies please visit: http://www.fdot.gov/info/moreDOT/majorprojects.shtm
How do I know which District I am in?
District 1 - Southwest Florida
District 2 - Northeast Florida
District 3 - Northwest Florida
District 4 - Southeast Florida
District 5 - Central Florida
District 6 - South Florida
District 7 - West Central Florida
You may also view our Agency Resources webpage to view a map to see which counties are in each District.
Where can I locate Florida trucking information?
For information on CDL licenses, visit www.flhsmv.gov.
For information on vehicle operations, visit www.floridatruckinginfo.com.
For information on US DOT Numbers (Intrastate), visit www.flhsmv.gov.
For information on US DOT Numbers (Interstate), visit www.fmcsa.dot.gov.
For information on Florida weigh stations, visit www.fdot.gov/maintenance/motorcarrier.shtm.
Who should I contact if I have a question about a Florida driver’s license?
The Florida Department of Highway Safety and Motor Vehicles issues driver licenses and identification cards.
To learn more, visit www.flhsmv.gov.
How can I find out about active and future construction projects in my area?
To learn more about the Florida Department of Transportation's active and future projects, visit www.fdot.gov/agencyresources/projects.shtm.
What does it mean "where workers are present"?
Florida Statutes provide for speeding fines to be doubled in work zones when workers are present.
The phrase, where workers are present, applies to situations where workers are on or near the road while operating heavy equipment, acting as flag persons, and working with hand tools on the ground.
Motorists are urged to exercise caution when entering a work zone since workers might be operating behind equipment and not clearly visible.
Who should I contact if I have a question about a Florida vehicle, tag or title?
Information concerning motor vehicles, vessels, tags and titles can be found at https://www.flhsmv.gov/motor-vehicles-tags-titles/.
How do I request a traffic signal study on a State Highway?
The District Traffic Operations Offices respond to written letters from the public, civic organizations, businesses, etc. requesting the need for a traffic signal to be installed or modified. In some cases, when the request involves private properties rather than public streets, it may be necessary for either the developer or property owner to hire a consultant to conduct the traffic signal study which must be submitted to the appropriate district for review.
Does FDOT have a roadside memorial program?
The Florida Department of Transportation established the Memorial Marker Program to commemorate those who have died as a result of a vehicle related accident on the State Highway System.
In an effort to increase public awareness of highway safety, it is the Department's policy to allow the placement of memorial markers within the state road right of way.
What is the memorial marker program?
The Florida Department of Transportation established the Memorial Marker Program to commemorate those who have died as a result of a vehicle related accident on the State Highway System.
In an effort to increase public awareness of highway safety, it is the Department's policy to allow the placement of memorial markers within the state road right of way.
How can I report fraud to the Florida Department of Transportation?
The Office of Inspector General serves as a central point for coordination of and responsibility for activities that promote accountability, integrity and efficiency in the Department of Transportation.
Call when you think ...
...someone is using DOT property or people for personal gain;
...someone is intentionally misleading DOT for financial gain;
...someone is taking some benefit to "look the other way"; or
...you're not sure if you should call to report suspicions.
Call the Fraud Hotline: 1-800-255-8099
-- or --
Report On-line: http://www.fdot.gov/ig/Fraud
How can I get real time traffic information?
Motorists may call 511 from their mobile phone while traveling in Florida to reach the automated Florida traffic information service.
It will notify you of accidents and delays on any major Florida roadway.
You can also access Florida's traveler information system online at by visiting www.fl511.com.
What counties are included in each FDOT District?
To learn about the FDOT Distrists, click here: Agency Resources - Districts.
How does FDOT decide whether a traffic signal should be installed on a State Highway?
The Department follows federal guidelines (Manual on Uniform Traffic Control Devices - MUTCD) that establish minimum conditions under which a signal installation should be considered. From these federal guidelines, the Department has developed the Manual on Uniform Traffic Studies (MUTS). Both the MUTCD and MUTS manuals provide a process for the traffic engineer to follow while investigating conditions and circumstances regarding the installation of a new traffic signal or improve the operation of an existing traffic signal. They contain criteria (warrants) which are used to define the need for, and appropriateness of a particular traffic control device. These warrants are usually expressed in the form of numerical requirements such as the volume of vehicular or pedestrian traffic. Warrants should be viewed as guidelines, not as absolute values. However, if no warrants are met, a signal will not be installed. Satisfaction of a warrant is not a guarantee that the signal is needed. The warrant analysis process is just one of the tools to be used in determining if a traffic signal is necessary. Engineering judgment should be exercised in making the final determination.
How can I add landscaping to the roadway?
Visit the Florida Highway Beautification Council website for information about landscaping.
What kinds of impacts can I expect during construction?
The department works hard to minimize all project-related impacts, but you might experience one or more of the following during construction: increased dust, additional noise, reduced speed limits, temporary detours and/or lane closures, temporary sidewalk closures and pedestrian detours, heavy machinery and equipment moving in and around the construction zone, flagmen directing motorists around construction activity, and project personnel moving in and around the project area.
How do traffic signals work?
Traffic responsive controllers change the lights according to the amount of traffic in each direction. These controllers use sensors (inductive loops in the roadway) to detect the number of vehicles and automatically adjust the length of the green time to allow as many vehicles as possible through the intersection before responding to the presence of vehicles on another approach. Although these types of traffic controllers have been in use for many years, a new generation of microcomputer traffic controllers makes the signalized intersection much more efficient, thereby reducing time-consuming delays.
How will construction affect the access to and from my property?
The department strives to maintain access to businesses and residences at all times.
There are occasions when it is necessary to temporarily close a driveway to perform project related work.
Whenever this is necessary, the project team makes every effort to coordinate with the property owner in advance to minimize impacts.
How can I get a road named after a person?
The Florida Legislature has authority to add a name to a roadway, structure or building.
The steps to adding a name to a facility or structure include: Resolution of support from local government; Support from legislative representative to introduce to convening legislature; Legislature passes bill with designation's official name; Bill directing FDOT to erect signage.
What is NEPA Assignment?
Section 6005(a) of the Safe, Accountable, Flexible Efficient Transportation Equity Act: A Legacy for Users (SAFETEA-LU) established a Surface Transportation Project Delivery Program that allowed the Secretary of the United States Department of Transportation (USDOT) to assign to certain states their responsibilities under the National Environmental Policy Act (NEPA) of 1969 (42 U.S.C. 4321, et seq.) and all or part of the their responsibilities for environmental review, consultation, or other action required under any Federal environmental law with respect to one or more highway projects within the State. This assignment of NEPA and environmental review responsibilities is called NEPA Assignment. Later, with Moving Ahead for Progress in the 21st Century (MAP-21), this assignment of responsibility became applicable to all states.
On December 14, 2016, FDOT assumed Federal Highway Administration's (FHWA's) responsibilities under NEPA for highway projects on the State Highway System (SHS) and Local Agency Program (LAP) projects off the SHS, thus attaining NEPA Assignment. In general, FDOT's assumption includes all highway and roadway projects in Florida whose source of federal funding comes from FHWA or which constitute a federal action through FHWA. This includes responsibilities for environmental review, interagency consultation and other activities pertaining to the review or approval of NEPA actions. FDOT is now the Lead Federal Agency for highway projects with approval authority resting in the Office of Environmental Management (OEM).
For more information please see: http://www.fdot.gov/environment/NEPAAssignment.shtm
Why do I see so many barrels and cones in construction projects with no visible work in progress?
FDOT and its contractors place signs and other traffic control devices while work is being performed.
However, frequently traffic control devices are left in place during non-work hours to prevent injury to motorists who might attempt to drive in travel lanes not yet suitable for use.
Who should I contact with a question about an outdoor advertising sign?
The Florida Department of Transportation is responsible for controlling outdoor advertising signs on the National and State highway systems. General questions about the outdoor advertising program or policies and procedures may be directed to Ken Pye at 850-414-4600 or via e-mail at kenneth.pye@dot.state.fl.us.
What can I do to get safely through a road construction project?
The following steps can be taken to make it easier to navigate through any construction zone: give yourself a little extra time to reach your destination; drive the posted speed limit; reduced speed limits are strictly enforced; obey all signs posted within the construction zone; watch for portable message boards, these provide timely traffic information; never walk in a construction zone.
What kind of environmental reviews does FDOT complete for roadway projects?
FDOT completes reviews on the environmental resources protected under federal and state laws. See the following website for FDOT's procedure: http://www.fdot.gov/environment/pubs/pdeman/pdeman1.shtm
Where can I learn more about how FDOT evaluates the appropriateness of including wildlife crossings in FDOT projects?
FDOT has implemented Wildlife Crossing Guidelines that can be found at http://www.fdot.gov/environment/pubs/WildlifeCrossingGuidelines_05.03.6_FINAL%20TO%20SHARE.pdf
What does the red arrow mean?
A red RIGHT arrow means that you must come to a complete stop at the marked stop line or before moving into the crosswalk or intersection. After stopping, you may turn RIGHT on the red arrow at most intersections if the way is clear. Some intersections display a "NO TURN ON RED" sign, which you must obey.
A red LEFT turn arrow means that you must come to a complete stop at the marked stop line or before moving into the crosswalk or intersection, and shall remain stopped until a signal indication to proceed is shown. After stopping, the motorist facing a red LEFT turn arrow or red circular signal indication is permitted to enter the intersection to turn left from a one-way street onto a one-way street with traffic moving to the left except when a " NO TURN ON RED" sign is displayed.
Why does construction take place during the day in some places and at night in other locations?
The development of the construction schedule is based on a number of different factors. Prior to construction, the project's design engineers review the impacts and look closely at the project area before determining how and when the work should be performed.
In some instances, work is scheduled for daytime hours or nighttime hours only. In other instances, work is scheduled for both day and nighttime hours.
The goal is to complete the work as quickly as possible, while minimizing impacts.
Some factors that influence the work schedule include: safety of workers and the public, impacts on motorists through the work zone, and impacts on area schools, hospitals, and more.
Why does it take so long to get a traffic signal installed once it is approved?
After a traffic engineering study has indicated the need for a signal and the necessary approvals have been obtained, it must be determined how the signal will be funded and who will do the installation. If the signal is to be installed by a Contractor as a signal project, then it is added to a list of statewide locations which are competing for funds. These funds must be allocated well in advance which results in projects often "waiting" on the list for several years continually competing for funds against other projects which may have a greater need. Signals can also be installed by local governments in a joint effort with the Department of Transportation.
Why are speed limits sometimes reduced in work zones?
FDOT often does not post a slower speed limit in work zones, but motorists are advised to slow down and proceed with caution whenever signs of road work are present.
Motorist and worker safety depends on how well you drive.
Will traffic signals reduce intersection crashes?
Traffic signals do not prevent crashes. Certain types of crashes can be reduced in number or severity by the installation of a signal, while other types will increase. Where signals are used unnecessarily, the most common results are an increase in total crashes, especially rear-end collisions. Traffic signals are not an answer for every problem intersection. A signal placed at a wrong location can contribute not only to rear-end collisions, but excessive delays, unnecessary travel on alternate routes and more congested traffic flow.
What is the purpose of a traffic signal?
Traffic signals are electronically operated traffic control devices which alternately direct traffic to stop and to proceed. Traffic signals are designed to ensure an orderly flow of traffic, provide an opportunity for pedestrians or vehicles to cross an intersection and help to reduce the number of conflicts between vehicles entering intersections from different directions.
Where can I view the latest letting results?
Detailed information regarding the latest preliminary letting results by region can be found at https://fdotwp1.dot.state.fl.us/wTBidLetting/LettingMain.
Where can I find information about the Adopt-A-Highway Program?
Information about the FDOT Adopt-A-Highway Program can be found at https://www.fdot.gov/maintenance/aahinfo.shtm.
What is the difference between E-PASS and SunPass?
E-PASS is owned and operated by the Central Florida Expressway Authority (CFX) and SunPass is owned and operated by Florida Department of Transportation (FDOT) / Florida Turnpike Enterprise (FTE). To learn more, visit https://epass.cfxway.com/EpassWeb/.
Where can I view a list of rest areas for the State of Florida?
A list of rest areas maintained by the Florida Department of Transportation are available for review via the FDOT Office of Maintenance (https://www.fdot.gov/maintenance/rest-area-app/rest-areas) or a GIS online map.
How do I submit a claim for bodily injury and/or property damage?
You can submit a claim for bodily injury and/or property damage by completing the online form and mailing it to:
Office of the General Counsel, Department of Transportation,
605 Suwannee Street, MS 58, Tallahassee, FL 32399-0458.
You can also e-mail the form to dotclaims.review@dot.state.fl.us.
Who should I contact if I have a question about SunPass or a toll violation?
For information on SunPass and toll violations, visit www.sunpass.com.
Where do I find answers to travel-related questions regarding COVID-19?
The Florida Department of Health has created a COVID-19 Call Center to answer questions during this time. The call center is available 24 hours a day, 7 days a week. Please call 1 (866) 779-6121 or email your questions to COVID-19@flhealth.gov.
Who can I contact if I have a question or concern about a construction project in my area?
For more information about projects that could potentially be in your area - please reach out to the FDOT Public Information Office.
How to submit a Public Records Request?
The Florida Department of Transportation is committed to handling requests to review or copy public records as quickly and efficiently as possible. Requests for public records can be made using any of the following methods:
Submitting a request online through the Public Records Center
Calling us at (850) 414-5265
Faxing a request to (850) 414-5264
E-mailing a request to FDOT.PublicRecords@dot.state.fl.us
Mailing a request to the Office of the General Counsel at 605 Suwannee Street, MS58, Tallahassee, FL 32399-0458.
Except for limited statutory exceptions, you are not required to give your name, explain why you are making a request, or submit a request for public records in writing.
Florida law authorizes agencies to recover certain costs associated with responding to public records requests. In order to help us provide you the best response to your request, you should carefully consider what records you want to review or copy. If you have any questions or concerns, please contact us at (850) 414-5265.